Pricing
PhoneOS is priced per user, per month. Every user adds to one shared allowance of numbers, call minutes and texts for your whole team, and usage beyond it is billed at the rates below.
Starter
$15 per user per month
or $162 per user a year ($13.50 a month)
Calling, texting, a Phone Menu, voicemail transcription, AI summaries and one CRM integration.
Included for Each User
Pooled across your team every month.
- 1 local number
- 1,500 call minutes (inbound and outbound, local and toll-free together)
- 500 texts (SMS and MMS together)
- 1,500 transcription and analysis minutes
Features
- Trackers (number routing)
- Basic call routing
- Advanced call flows (menus, business hours, geo, keypad, round robin)
- Texting
- Picture messages
- Transcripts
- Call summaries
- Call highlights
- Automatic tagging
- Keyword spotting
- REST API
- Webhooks
- MCP server
Start a 14-Day Free TrialNo card needed.
Business
$25 per user per month
or $270 per user a year ($22.50 a month)
Everything in Starter, plus call queues, warm transfer, conference calls, call recording, shared inboxes, every integration, single sign-on and 100 AI Receptionist minutes.
Included for Each User
Pooled across your team every month.
- 1 local number
- 1,500 call minutes (inbound and outbound, local and toll-free together)
- 500 texts (SMS and MMS together)
- 1,500 recording minutes
- 1,500 transcription and analysis minutes
Included for Your Account
- 100 AI Receptionist minutes a month
Everything in Starter, Plus
- Call queues and queue callbacks
- Warm transfer
- Conference bridges
- Call recording
- Shared inboxes
- Every integration (Starter connects one CRM)
- Single sign-on (SAML and OIDC)
- Sentiment
- AI Receptionist answering
- AI Receptionist qualification
- AI Receptionist intent routing
- Missed-call text-back
- AI Receptionist booking
Start a 14-Day Free TrialNo card needed.
Enterprise
$35 per user per month
or $378 per user a year ($31.50 a month)
Everything in Business, plus supervisor listen, whisper and barge, wallboards, call scoring, SCIM provisioning, audit log export, legal hold and 500 AI Receptionist minutes.
Included for Each User
Pooled across your team every month.
- 1 local number
- 1,500 call minutes (inbound and outbound, local and toll-free together)
- 500 texts (SMS and MMS together)
- 1,500 recording minutes
- 1,500 transcription and analysis minutes
Included for Your Account
- 500 AI Receptionist minutes a month
Everything in Business, Plus
- Supervisor listen, whisper, barge and take over
- Wallboards
- Call scoring
- SCIM user provisioning
- Audit log export
- Legal holds and e-discovery exports
- Read-only SQL reporting access
- Conversation trends
- AI lead scoring
- Convert Assist
Start a 14-Day Free TrialNo card needed.
On Every Plan
- HIPAA mode is free on every plan: a business associate agreement, two-factor sign-in, shorter sessions, and health details kept out of notifications and emails.
- A 14-day free trial with 2 numbers and 100 call minutes. No card needed.
- Allowances are shared by your whole team: a 10-person office pools ten users’ minutes and texts.
- Users are billed by the day, so adding or removing someone mid-month costs only the days they were on.
- Pay yearly for a lower price.
- Bring your numbers: porting is free, and a number’s billing starts the day it arrives.
- 25 months of call and text history.
Add-Ons
AI Receptionist
$99 per month per assistant
Includes 300 AI Receptionist minutes
An AI assistant that answers, qualifies and routes calls and texts. Per assistant, with 300 assistant minutes a month.
Usage Beyond Your Allowance
Per account, per month, past what your plan includes. Call minutes are one allowance whether inbound or outbound, local or toll-free; texts are one allowance for SMS and MMS.
| What | Unit | Price |
|---|---|---|
| local numbers | number-month (metered daily) | $3.00 |
| toll-free numbers | number-month (metered daily) | $5.00 |
| local call minutes | minute (each leg rounded up) | $0.05 |
| toll-free call minutes | minute (each leg rounded up) | $0.08 |
| outbound call minutes | minute (each leg rounded up) | $0.05 |
| recording minutes | minute recorded | $0.01 |
| recording storage | minute stored for a month (metered daily) | Included |
| text messages | message segment, sent or received | $0.02 |
| picture messages | message, sent or received | $0.05 |
| transcription and analysis minutes | minute of audio transcribed and analyzed | $0.025 |
| AI Receptionist minutes | minute the assistant is on the line | $0.30 |
| SIP trunk call minutes | minute (each leg rounded up) over a customer's own SIP trunk | $0.02 |
| international call minutes | minute (each leg rounded up), priced by destination country (content/international-rates.json) | $0.60 |
| fax pages | page, sent (delivered) or received | $0.05 |
| WhatsApp messages | message, sent or received | $0.01 |
Agencies
Agencies pay the plan’s price for each client company, 20% off at 5 or more companies. Included amounts are shared across all your companies, and white-label branding is included.